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Elderly woman with dementia seeks phone assistance, Willoughby OH

audio iconNon-Crime Welfare Check
Near Mentor Ave, Willoughby, OH 44094

An elderly woman with dementia living alone near Mentor Ave repeatedly called 911 because her phone line was disconnected. She seeks help to resolve her phone issues.

Audio|Source: Lake County Police & Fire
00:24
Transcript:
00:00
Can you assist (name withheld)? She is an elderly female that has dementia.
00:05
She currently lives alone at Shrewan Riverwalk apartments.
00:07
It's near Mentor Ave, apartment 50108.
00:11
She's called several times on 911.
00:13
She's forgetting that her phone line is deactivated due to non-payment.
00:17
Adult Protective Services is meeting with her on Monday, but she just wants some assistance with her phone.

Disclaimer:
This transcript was automatically generated and may contain inaccuracies. Please verify the information independently.

Location mentioned:
Near Mentor Ave, Willoughby, OH 44094
Correct
Incorrect

Incident Timeline

  1. No Family Support Confirmed
  2. Inquiry About Family Support
  3. Adult Protective Services Involved
  4. Phone Line Deactivated
  5. Repeated 911 Calls
  6. Address Provided
  7. Residence Identified
  8. Assistance Requested for Marjorie Steinmetz

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