Resident reports no oxygen as staff unresponsive, Westfield MA


Caller says staff at a facility near Cooper in Westfield have not been answering calls for at least 10 minutes. Emergency medical services are not available because of a fire investigation nearby. A resident reported she has no oxygen but did not sound in distress. The caller identified (name withheld) as being at the location.
Audio|Source: Hamdem County Public Safety
00:44
Transcript:
Near Cooper, please go to the facility and try to locate staff. Call any unit, admissions, or social services, but not the areas where no one is answering. It's been at least 10 minutes and I can't contact any staff there. We have no emergency medical services available due to a fire investigation in the area. The resident did not sound like she was in distress, but she said she has no oxygen. (name withheld) is near Cooper.
Near Cooper, please go to the facility and try to locate staff. Call any unit, admissions, or social services, but not the areas where no one is answering. It's been at least 10 minutes and I can't contact any staff there. We have no emergency medical services available due to a fire investigation in the area. The resident did not sound like she was in distress, but she said she has no oxygen. (name withheld) is near Cooper.
Disclaimer:
This was transcribed by AI and may contain errors. Please verify the information independently.
Location mentioned:
Westfield, MA 01085
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