Elevator Entrapment at Windsor Metro West Apartments

Summary: Plano Fire units, including Battalion 2, Engine 13, and Truck 4, responded to a report of a person trapped in an elevator at Windsor Metro West Apartments in Collin County, Texas. The call was initiated by a third-party and the alarm company. Upon arrival, crews located the elevator in Building 3 and worked to assess the situation. After cycling the power and coordinating efforts, the occupant was safely removed from the elevator. The elevator was labeled out of service, and building management was notified.