Resident Locked Inside Apartment at Howells Road

Summary: A resident became locked inside her apartment in Building 4, Apartment D1, at Howells Road, Suffolk County, New York, after the building changed the lock and her key no longer worked. The cylinder came out when a neighbor tried to assist, leaving her unable to exit or contact the building superintendent. The fire department responded, made multiple attempts to reach the super, and ultimately performed a forcible entry to free the resident. Instructions were given to contact the super and not to replace the door.