Gas leak traced to faulty water heater in home, Richmond VA

Fire & Arson

Reported: 10/27/2025 02:42 PM

Near Cutshaw Ave, Richmond, VA 23230

Fire department responded to a gas leak inside a home near Cutshaw Avenue. The leak was traced to a faulty water heater. The scene was investigated and turned over to the utility company for resolution.

Audio|Source: Richmond City Fire Dispatch

02:26

Transcript:

00:00

Inside gas leak.

00:02

Near Cutshaw Avenue.

00:04

Engine 18, engine 19, truck 7, safety 1 and Battalion 2.

00:10

Inside gas leak.

00:12

Near Cutshaw Avenue.

00:15

Cross streets are Staples Mill Road and dead end.

00:18

On Tap Channel 3.

00:20

Timeout, 1743.

00:26

51 is in the row.

00:30

1744.

00:36

Companies marked the route headed to Cutshaw Avenue gas odor inside.

00:43

This has been reported by D.P.U.

00:45

State and customer has a gas smell inside of the home.

00:49

Coming from the water heater area.

00:52

At the moment, DPU is NUA.

00:55

Companies are out 1745.

01:01

18 will sit on the hydrant in Cutshaw and Staples Mill.

01:08

(name withheld)'s 18 has a hydrant, Cutshaw and Staples Mill.

01:16

(name withheld)'s on stand with a story to half single family dwells.

01:20

We'll be investigating and have Cutshaw Avenue command.

01:24

Trucks have an or a scene,

01:26

store and a half. Old of F.G.

01:28

Have command, 1748.

01:33

(name withheld) from Kenbury Road, Command.

01:38

Kenbury, Command. Kenbury, Command.

01:41

Scene here has been turned over to Gas Works.

01:43

Truck 9 and Inst24, return in the service.

01:48

Pritchell copy.

01:50

Seeing that Kenbury turned over at DPU, 1749.

01:58

1749. 19 is on scene.

02:04

I'll tell you two more scene.

02:06

1750.

02:12

From Cutshaw command.

02:14

It's going to be a faulty water heater,

02:16

truck seven to handle. I was going to return.

02:20

Receive truck seven to handle a faulty water heater.

02:23

All other companies on Cutshaw can return.

02:25

1750.

Disclaimer:
This transcript was automatically generated and may contain inaccuracies. Please verify the information independently.

Location mentioned:

Near Cutshaw Ave, Richmond, VA 23230

This shows a Google Street View of the area near the location, which might not be the exact address.

Correct

Incorrect

Recent Fire & Arson Incidents in Richmond, VA

Fall reported at apartment near Monument Ave in Richmond

Medical Emergency

10/30/2025 07:42 PM

Near Monument Ave UNIT 1202, Richmond, VA 23230

A medical emergency was reported involving a person who fell at an apartment near Monument Avenue in Richmond, Virginia. Emergency medical services were dispatched to assist at the location.

Medical emergency at apartment near Monument Ave

Medical Emergency

10/29/2025 07:27 AM

Near Monument Ave UNIT 707, Richmond, VA 23230

An ALS medical team is responding to a medical emergency at an apartment near Monument Avenue. The exact nature of the problem is unknown.

Person needs help off floor at Monument Avenue apartment

Medical Emergency

11/1/2025 05:42 AM

Near Monument Ave, Richmond, VA 23230

Medical responders were sent to an apartment near Monument Avenue to help a person who had fallen and needed assistance getting off the floor.

Fall injury reported at Target on Staples Mill Road

Medical Emergency

10/26/2025 10:15 AM

Near Staples Mill Rd, Richmond, VA 23230

A person fell inside Target store near Staples Mill Road and needed medical help.

Fire at commercial building on Willow Lawn Drive

Fire & Arson

10/28/2025 05:58 PM

Near Willow Lawn Dr, Richmond, VA 23230

Fire crews responded to a fire at a one-story commercial building near Willow Lawn Drive in Richmond, Virginia. The building was evacuated, and two engines plus one special service unit managed the situation.