Elderly woman on floor refuses medical help


Caller reports an elderly woman at 514 School Street who has been on the floor for several hours and cannot get to the door. She refuses fire or EMS help. The caller is trying to reach the apartment manager so responders can access the unit; a lift assist was requested.
Audio|Source: Atascosa County Public Safety
01:55
Transcript:
Do you speak? Go ahead. Do I have an officer available? I have an elderly female that's been on the floor for a couple hours at 514 School Street. Do you advise a female that's been on the floor for a couple of hours? She is elderly. She doesn't want any assistance like fire or EMS. The only problem is she's on the floor. She can't get to the door. The door's locked. I'm trying to find a number to get in contact with the apartment manager, but he lives in the building. Okay. 10-4[1]. I can head that way. What's the address? It's 514 School Street. Okay, 10-4. Just keep working on the apartment manager. It's going to be a lift assist: a female has been on the ground for a couple hours. The only problem is she's on the floor, she can't get up, and the door is locked, and she doesn't have a way to open the door. She doesn't want the house to be damaged. 10-4. We're busy, send fire. 18 clear. If she has any issue with that, just advise we're working a critical incident.
Police codes explained
The following codes appeared in the transcript and are explained below:
[1]
10-4: Acknowledgement/Message received
Disclaimer:
This was transcribed by AI and may contain errors. Please verify the information independently.
Location mentioned:
Near School St, Pleasanton, TX 78064
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