False fire alarm triggered at Redgate Avenue apartment, Norfolk VA


A fire alarm was triggered at an apartment near Redgate Avenue. A neighbor confirmed the alarm was a false alarm and no fire was found.
Audio|Source: Norfolk City Fire and EMS Dispatch
02:20
Transcript:
00:00
Medical alarm at 7.
00:01
Medical alarm at near Redgate Avenue, Apartment 1.
00:15
Engine 6, medical alarm, near Redgate Avenue, Apartment 1, TAC 2[2].
00:21
Engine 6, Medical Alarm at near Redgate Avenue, Apartment 1 on TAC 2[2], 917.
00:31
Better 9-0.5.3.
00:34
Go ahead.
00:40
You'd ask the maintenance to place the alarm in text mode until we finished conducting training over here.
00:47
Arsman reset for now, we're going to pack one clear.
00:50
917.
00:55
It just takes an off.
00:57
It looks like a cancellation, correct?
01:03
Well, what it is, sir, it's your call if you want to cancel.
01:08
They call directly and hear attention to cancel.
01:11
We can't do that.
01:12
The alarm company has to let us know to cancel, but it's at your discretion.
01:16
So the resident called requesting you to cancel, correct?
01:26
Let me verify it was my call taker because I can't tell who.
01:31
It just says he's at the location.
01:33
It doesn't say that he owns the account.
01:35
It doesn't say who this person is.
01:38
Stand by.
01:39
Okay, we're going to head that way at META.
01:42
Signal 4[1].
01:48
Okay. Okay.
01:49
Navy 15.
01:51
Navy 15.
01:52
Navy 15.
01:57
Place us back in service.
02:00
920.
02:01
Offit to Engine 6.
02:03
I called the gentleman back.
02:04
It's Mr. (name withheld) that is the neighbor in Apartment 3, and he went over to speak with his neighbor in Apartment 1, and the customer in Apartment 1 stated it was a mistake.
02:17
So is that your discretion?
02:19
Okay, copy that.
02:20
Thank you, ma'am.
Police codes explained
The following codes appeared in the transcript and are explained below:
[1]
Signal 4: Traffic crash or vehicle accident; may have agency-specific alternate meanings such as "OK" or "all clear."
[2]
TAC 2: Tactical radio channel 2 used for operational communications and coordination.
Disclaimer:
This transcript was automatically generated and may contain inaccuracies. Please verify the information independently.
Location mentioned:
Near Redgate Ave, Norfolk, VA 23507
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