Fire alarm malfunction causes access issues at mall


The fire alarm at a mall went off due to a malfunction. Firefighters had trouble entering because part of the mall has a separate alarm system. Facilities staff helped them get inside. No real fire was found.
Audio|Source: Norfolk City Fire and EMS Dispatch
01:19
Transcript:
00:00I don't want to engine on.00:02Engine one, go ahead.00:08Ten on saying, the medic floor, what you need?00:111043.00:13Yeah, there's no alert here on the enunciator panel for the mall.00:19I've been informed that Dillard, because it was privately owned, has a separate system.00:24That alarm company called in and just said that they're having a supervisory alert.00:30Right now, just the structure up to the door.00:33We're still accessible.00:35Copy that.00:36We're attempting to make access.00:39We're unable to make access to the main entrance in the mall.00:43We are now in the parking garage talking with another security guard.00:4815th, officer.00:50Okay, facilities is en route to your location to get you in there.00:57Andrew 15th, okay.00:59Engine 15, go ahead.01:02Very small fire in the hole.01:05Put up my concern system.01:08Go back to a clever.01:09I copy, 1043.01:12Andrew portal for TAC3.01:14Go ahead.01:16Activation was due to a malfunction.01:17We're going to one-clear.01:181044.
00:00
I don't want to engine on.
00:02
Engine one, go ahead.
00:08
Ten on saying, the medic floor, what you need?
00:11
1043.
00:13
Yeah, there's no alert here on the enunciator panel for the mall.
00:19
I've been informed that Dillard, because it was privately owned, has a separate system.
00:24
That alarm company called in and just said that they're having a supervisory alert.
00:30
Right now, just the structure up to the door.
00:33
We're still accessible.
00:35
Copy that.
00:36
We're attempting to make access.
00:39
We're unable to make access to the main entrance in the mall.
00:43
We are now in the parking garage talking with another security guard.
00:48
15th, officer.
00:50
Okay, facilities is en route to your location to get you in there.
00:57
Andrew 15th, okay.
00:59
Engine 15, go ahead.
01:02
Very small fire in the hole.
01:05
Put up my concern system.
01:08
Go back to a clever.
01:09
I copy, 1043.
01:12
Andrew portal for TAC3.
01:14
Go ahead.
01:16
Activation was due to a malfunction.
01:17
We're going to one-clear.
01:18
1044.
Disclaimer:
This was transcribed by AI and may contain errors. Please verify the information independently.
Location mentioned:
Near Monticello Ave, Norfolk, VA 23510
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