Dementia patient reports being trapped in lobby, Mesa AZ


A dementia patient called for help, saying he was trapped in a lobby. Staff confirmed the patient status and reported no assistance was needed. The doors were locked, but staff were on the line and managing the situation.
Audio|Source: Mesa Police Department Red Mountain Patrol District
01:23
Transcript:
00:00
What's something in your living? R.P.
00:02
is saying he can't get out of the lobby and he's not a patient.
00:05
Trying to see if we can get staff on the liner, what's going on.
00:08
I'm checking history.
00:09
Was this 21 for you?
00:12
That's evening.
00:18
32.
00:20
Go ahead.
00:22
We'll be a tempting suspect contact at (number withheld) East 3rd Ave.
00:28
(number withheld) East 3rd F.
00:30
Copy.
00:34
The last time we were there, it looks like it was in November of 24 DC1 for 1038.
00:39
And then we had a welfare check that same month.
00:42
It's attached.
00:45
Copy, thank you.
00:51
The 900 on Broadway.
00:52
They're saying the staffs refusing to help and the doors are locked.
00:54
We have staff on the line now.
00:55
We'll figure it out.
01:00
They're saying RP sound 646.
01:03
And they are confirming he is a patient.
01:09
He has dementia.
01:11
Sergeant copying this call.
01:14
Okay, slide 33, I copy.
01:15
Close the name again.
01:17
Thanks, Ted Glucka, it's a dementia patient calling in.
01:20
We have staff in the line saying nothing's needed, just making sure you're copying that.
Disclaimer:
This transcript was automatically generated and may contain inaccuracies. Please verify the information independently.