Customer damages store after declined transaction, Glenn Heights TX


At Tobacco Heights near East Bear Creek Road, a business owner called police for help but hung up. It was later reported that a customer became upset after a payment was declined, started damaging items in the store, and then fled in a vehicle.
Audio|Source: Ellis County Public Safety
02:9
Transcript:
00:00
10, 714, can I get a turn around for a welfare check at Tobacco Heights near East Bear Creek Road?
00:09
Tobacco Heights near East Bear Creek Road.
00:12
It's kind of like a business owner calling in.
00:16
He said he needed police. He told me to hang on, and then he hung up.
00:19
There was no disturbance for it in the background.
00:26
714 receive 714 710
00:34
Go ahead
00:37
Hey I'll advise if I need a cover I'll be in route to that location
00:44
Yep
00:49
24
01:00
Then, Tim, can I get you back in route with 714 to Tobacco Heights? It's going to be a customer versus the store clerk.
01:08
It's going to be, he got upset over a transaction decline, and he started breaking everything in the store. He just left in a vehicle. I'm trying to get a vehicle description.
01:21
So I've been caller on the line.
01:24
Negative.
01:33
Just like with a black backpack, did it have a drawstring on it? Did it have any color?
01:42
I found out.
01:43
All right.
01:48
Go ahead.
01:50
Can we get a description about mail again?
01:55
It's going to be a black male wearing a hat, jacket, and blue jeans.
02:04
Or did they provide a color of the hat or the jacket by chance?
Disclaimer:
This transcript was automatically generated and may contain inaccuracies. Please verify the information independently.
Location mentioned:
Near E Bear Creek Rd Suite 270, Glenn Heights, TX 75154
This shows a Google Street View of the area near the location, which might not be the exact address.
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