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Guest complains of unhelpful front desk at hotel, Edwardsville IL

audio iconOther (Non-Crime) / Civil Issue
Edwardsville, IL

Police responded to a civil dispute at the Holiday Inn where a guest reported the front desk was unhelpful and refused to assist him accessing his room after his key card stopped working.

Audio|Source: Edwardsville, SIUE, Glen Carbon, Madison County, ISPERN Police and Fire
00:12
Transcript:
4 will be at the Holiday Inn, near Palmer Drive for civil issue between our guests and the front desk. He's advising that the front desk is being rude and refusing to help him get in his room, even though his key card's not working.

Disclaimer:
This transcript was automatically generated and may contain inaccuracies. Please verify the information independently.

Location mentioned:
Edwardsville, IL

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